We do our best to dispatch all orders placed for UK mainland delivery the same working day when received by 1pm. Otherwise, orders are dispatched the next working day. Our standard working days are Monday - Friday (we are closed over the weekend and UK public holidays).
Our UK courier is DPD, carefully chosen by us as we believe they have the most reliable & swift service, tracking options, and their carbon neutral commitment minimises impact on the environment.
Mainland UK shipping - orders under £25 - £4.95
Mainland UK shipping - orders over £25 - Free
Highlands, Islands & Channel Isles shipping - orders under £25 - £14
Highlands, Islands, & Channel Isles shipping - orders over £25 - £9
Delivery charges for Highlands, Islands and Channel Isles are set by our courier, DPD and are determined by postcode. The list below highlights any addresses as classed by DPD to be included within the Highlands shipping costs:
AB36, AB37, AB38, AB55, AB56
FK17 - 21
HS1 - 9
IV1 - 56, IV63
KW1 - 17
PA20 - 49, PA61 - 78, PA80
PH20 - 26, PH30 - 50
ZE1, ZE2, ZE3
Europe delivery costs
As of 1st January 2021, we are no longer able to ship internationally, which now includes Ireland and Northern Ireland.
Please get in touch for an up-to-date list of retailers who stock The Innocent Pet/ The Innocent Hound products across Europe.
Do you offer weekend delivery?
Our delivery days with DPD are Monday - Friday. We do not offer Saturday or Sunday delivery.
Do I have to be in to receive my order?
You don't need to wait in at home to receive your order from us. DPD offer a "safe place" option, so that if you might be out, you won't miss your parcel. Simply leave a note in the comment box at checkout to let us know where DPD can safely leave your parcel.
Common safe places are: in the porch, in the recycling bin, or behind the gate as examples.
Please note that by adding a safe place location to your order, you as the customer accept full responsibility of your order. Please click here for more information about your delivery with DPD here.
When will I know my order is due to arrive?
We send an email when your order has been fulfilled by us in the factory. Our courier, DPD will also send a notification (either via email or text) to let you know when your parcel is out for dispatch and offer a 1 hour window slot for delivery.
For subscription orders: We send out a notification email up to 4 days prior to your next order being placed, to allow you to make any changes to your order. You can swap, add or remove products, skip your order, or cancel your subscription at any time. We recommend to make any changes by 11:59pm the day before your order is due to be placed.
If you have any other questions concerning your order or delivery, please get in touch with us at firstname.lastname@example.org. Please click here for full terms and conditions.